We currently ship only to addresses in the US.
All dress orders, as they are made to order (unless otherwise notified), will ship at the given shipping date at the time of the purchase. Pre-orders will ship within 2 weeks. Embroidered or Mongramm only orders will ship within 5 to 7 business days Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
There is no return on personalized items. If the mistake was on our part we would gladly replace the item for you. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.